Beyond the Call: Contact Center and CX Leaders Workshop

Beyond the Call is a professional one-day workshop designed for contact center managers, team leaders, CX directors, and service quality managers. It brings together four leading experts who will share their extensive experience to enhance your daily operations and strategic vision. Topics include transforming call centers into data-driven contact centers, integrating contact centers as strategic links in customer experience management, creating employee-oriented environments through interactive masterclasses, and exploring AI, CRM, and omnichannel technologies shaping the future of service. The event features interactive sessions, role-playing games, and real-case demonstrations to provide practical tools and new ideas for improving team efficiency. Attendees will also have opportunities for networking and community building. The workshop is held at Holiday Inn Tbilisi on June 17, 2026, with tickets available at 250 GEL. Age restriction is 18+. Early bird and initial ticket batches are sold out, emphasizing limited availability.