Beyond the Call: Contact Center and CX Leaders Workshop

Beyond the Call is a professional one-day workshop designed for contact center managers, team leaders, CX directors, and service quality managers. It brings together four leading experts who will share their extensive experience to transform your daily operations and strategic vision. Topics include evolving from traditional call centers to data-driven contact centers, key performance indicators, managing customer experience strategically, leveraging AI and modern technology, and creating an employee-oriented environment through practical masterclasses and role-playing games. The event aims to provide knowledge sharing, networking, and practical tools to improve efficiency and service quality. Held at Holiday Inn Tbilisi on June 17, 2026, the workshop is interactive and suitable for professionals aged 18 and above. Tickets are limited and available at 250 GEL.